---
title: How to Troubleshoot Outlook Send and Receive Problems
description: "Outlook errors are often caused by saved passwords, incorrect ports, network restrictions or a full mailbox. ## Troubleshooting Order 1. Confirm the account works in webmail. 2. Check whether Outlook is offline. 3. Re-enter the mailbox password. 4. Verify IMAP…"
url: "https://vertico.co.zw/docs/how-to-troubleshoot-outlook-send-and-receive-problems/"
updated: "2026-07-23"
category: Email
---

# How to Troubleshoot Outlook Send and Receive Problems

Outlook errors are often caused by saved passwords, incorrect ports, network restrictions or a full mailbox.

## Troubleshooting Order

1. Confirm the account works in webmail.
2. Check whether Outlook is offline.
3. Re-enter the mailbox password.
4. Verify IMAP and SMTP server settings.
5. Confirm SMTP authentication is enabled.
6. Check the mailbox quota.
7. Temporarily disable VPN or security software only for a controlled test.
8. Remove and re-add the account if the profile is damaged.

## Capture the Error

Record the complete Outlook error code and time. This makes server log investigation much faster.

## Need Help?

If you still need assistance, open a support ticket through your Vertico client account and include the affected domain or email address, a screenshot of the error, and the approximate time the problem occurred. Never send passwords by email or support ticket.