---
title: How to Troubleshoot Outlook
description: "1. Open Outlook. 2. Click file. 3. Under Account Information make sure the email that you want to fix is selected. ![](https://vertico.co.zw/wp-content/uploads/2026/03/e0e12573-a041-428f-bfc8-de8acf0a79bc-1024x575.png) 1. Click the Account Setting Toggle and select \"Account Settings\" from the drop-down. 2. An Account Setting popup…"
url: "https://vertico.co.zw/docs/how-to-troubleshoot-outlook/"
updated: "2026-03-11"
category: Setup Process
---

# How to Troubleshoot Outlook

1. Open Outlook.
2. Click file.
3. Under Account Information make sure the email that you want to fix is selected.

![](https://vertico.co.zw/wp-content/uploads/2026/03/e0e12573-a041-428f-bfc8-de8acf0a79bc-1024x575.png)

1. Click the Account Setting Toggle and select "Account Settings" from the drop-down.
2. An Account Setting popup will appear, select the email again and click "Repair".

![](https://vertico.co.zw/wp-content/uploads/2026/03/925ccff3-0af9-4414-9d76-aa0c41e27e1e.png)

1. Click Advanced Options and click "Let me repair my account manually" then click "Repair".
2. Make sure the email / username and password is correct.
   - For incoming, the server should be mail.yourdomain.
   - The port is 993 for incoming
   - For outgoing, the server should be mail.yourdomain as well, and your port is 465.
   - Encryption method is SSL / TLS for both incoming and outgoing.
3. Click next, the system will update the email configurations and that's it.

Your Outlook email platform will start syncing your emails.