Fair Use Policy

1. Purpose

Our shared environment is intended for small to medium-sized websites and email accounts. This FUP ensures fair resource usage across all users and prevents misuse that may negatively affect others on the same server.

2. Capped Hosting Packages

Resource limits apply to

• Disk space
• Monthly bandwidth
• Number of emails, databases, or files (inodes)

Usage guidelines

• Exceeding your plan limits may result in service throttling, warnings, or account suspension until an upgrade is made.
• File storage should only be for website and email use—not for backups, archives, or non-web-related files.
• Clients are encouraged to monitor their usage through cPanel or DirectAdmin, depending on the control panel provided with their hosting package.

3. Uncapped Hosting Packages

What “uncapped” means

“Uncapped” refers to no hard limit on bandwidth or storage, within reasonable and fair use.

Fair use includes

• Hosting regular websites, blogs, or business emails.
• Normal daily web and email operations.

Unacceptable use includes

• Hosting file-sharing sites, media streaming, or file repositories.
• Using hosting as a backup server.
• Sending mass or bulk emails, or spam campaigns.

If unfair usage is detected

• We may contact you to reduce usage or recommend a VPS upgrade.
• Some types of abuse may trigger automatic account suspension. In other cases, Vertico Solutions may receive a notification and contact the client to ask them to reduce usage or fix the issue.

4. Email Hosting Rules (All Packages)

• Outgoing email should not exceed 200 emails per day per email account.
• Use of mailing lists must follow opt-in rules and anti-spam laws.

5. Policy Updates

Vertico Solutions may update this Fair Use Policy from time to time. The effective date shown at the top of this policy identifies the current version.

6. Contact Vertico Solutions

For support enquiries about this policy or your hosting service, contact Vertico Solutions:

• Phone: 0789171989
• Email: support@vertico.co.zw