Frequently Asked Questions (FAQs)

Search for your desired domain on our website. If it’s available, you can register it instantly by completing the checkout and payment process.

.co.zw is a Zimbabwean domain. Its local and managed here by ZISPA whereas the .com is international. In terms of functionality there in no difference, they are completely the same, but on presentation they may have a significant difference. If your business is focused on the local market then the .co.zw will be perfect because you would want your clients to relate with you. But if you have business in different parts of the world, instead of getting websites in multiple countries, you can have 1 .com to represent the organisation.

A domain name is basically a name / identity associated with your services on the internet. These services includes Email hosting which allows you to have professional business emails like info@mycompany.co.zw or Web Hosting which allows you to put your business website online. So for you to have a domain, you will also need to bundle it with another service, either email hosting for business emails or web hosting if you want to have a website. These can be upgraded / downgraded anytime.

Domain registration and propagation may vary from domain to domain. .co.zw domains takes between 3hrs to 24hrs, .org.zw domains takes between 1 to 3 days, .ac.zw domains takes between 7 to 14 days and international domains may take between 5 minutes to 48 hours.

Yes. For .zw domains, we will need a release note from your previous registrar. For International domains, you’ll need to unlock the domain, obtain the EPP/Auth code, and disable WHOIS protection before initiating the transfer.

Most domain transfers take between 2–6 working days, depending on the domain extension and current registrar.

Enters the renewal and recovery period, respectively, after the date when the registration period for your domain name ends. In these periods, if you have no renewal / recovery for your domain, your right to the domain name will be lost and your domain name may be registered by someone else.

When choosing a web hosting product, you can consider the type of website you’re building and the features you need: Website type Different types of hosting plans are better suited for different types of websites: Basic hosting: Good for smaller websites with low traffic Standard: Good for medium-sized websites that need more resources than shared hosting Premium: Good for high-traffic websites that need more power and customization than web hosting plus Virtual Private Server: Good for large websites with very high traffic, or for system administrators who need total control over their servers Features Some features to look for include: Disk space: How much disk space is allocated Bandwidth: How much data your server can transfer from your site to visitors Uptime: How often your hosting is up and running Security: How secure your hosting is Website speed: How fast your website loads

No, if its domain transfer, as long as DNS settings remain unchanged during the process you account status will not change. If you are transfering the hosting account as well, make sure the whole file transfer is complete and also create a full account backup before the process. We recommend coordinating with us to avoid / reduce downtime. 

Web hosting is a service that stores your website’s files and makes them accessible online.

Shared hosting is affordable and suitable for small sites. VPS provides dedicated resources and is ideal for high-traffic or resource-intensive websites.

Yes, you can upgrade anytime to suit your growing needs.

Yes, our shared and reseller hosting packages include full cPanel or Direct Admin access.

A free SSL certificate is a type of SSL/TLS certificate that encrypts communications between a web server and browser to provide a secure connection: How it works The SSL/TLS protocol uses a public key to encrypt a message, which can only be decrypted by the corresponding private key. Benefits Free SSL certificates are a cost-effective way to: Encrypt website communications Earn user trust Protect users from malicious attacks Maintain data privacy Examples Some providers of free SSL certificates include: Let’s Encrypt: Offers free, open-source SSL certificates that are valid for 90 days and can be auto-renewed ZeroSSL: Offers free 90-day SSL certificates, as well as 1-year certificates, wildcard certificates, and more SSL.com: Offers free email, client, and document signing certificates SSL For Free: Offers free SSL certificates

It allows you to use branded email addresses (e.g., you@yourcompany.co.zw) with business-grade security, uptime, and storage.

Yes you can, that’s email hosting which is one of our main products. Please note you also need a domain for this service.

Yes, our email hosting supports IMAP, POP3, and webmail, making it accessible on phones, tablets, and desktops.

Yes, our servers include spam and virus filtering as standard.

VPS (Virtual Private Server) provides a virtualized server environment with dedicated resources, offering more power and control than shared hosting.

Some experience helps, but we offer managed VPS solutions where we handle the technical aspects for you.

Yes, you have full root access and control over your environment.

It allows you to create and manage multiple hosting accounts under your brand. Ideal for agencies, developers, or businesses wanting to offer hosting services.

No, it’s completely white-labeled. Your clients won’t see our branding.

Yes we accept online payments. You can pay via Ecocash, Innbucks, O’mari or Bank transfer. We will update your payments as soon as we match your payment reference with our accounts.

Registering a .co.zw domain in Zimbabwe is a straightforward process through Vertico Solutions. Simply provide your preferred domain name, and our team will check its availability, guide you through the registration requirements, and complete the registration on your behalf alternatively you can use our self-service platform www.verticohost.com to register a domain on your own. A .co.zw domain gives your business a professional Zimbabwean online identity and helps customers easily find and trust your brand online.

Organizations, NGOs, trusts, and non-profit entities can register a .org.zw domain through Vertico Solutions. We assist with the domain application process, verify the required organizational details, and ensure the registration is completed efficiently. A .org.zw domain helps establish credibility and demonstrates your organization’s commitment to serving the Zimbabwean community.

 

Educational institutions such as schools, colleges, universities, and training centers can register a .ac.zw domain through Vertico Solutions. Our team guides applicants through the registration requirements and documentation process to secure an official educational web address. A .ac.zw domain enhances the institution’s professional image and online presence.

 

To register a .org.zw domain, organizations are generally required to provide ownership information and an application letter. Vertico Solutions assists clients in preparing the necessary information and ensures the registration process is completed smoothly and in compliance with Zimbabwean domain regulations.

 

Applicants seeking a .ac.zw domain are typically required to provide proof that they are a recognized educational institution. This may include ownership information and an application letter. Vertico Solutions helps educational institutions gather and submit the correct documentation for successful domain registration.

 

Transferring a .co.zw domain to Vertico Solutions is simple and hassle-free. You coordinate with the current registrar to send us a release note, we verify domain ownership, and manage the transfer process to ensure minimal disruption to your website and email services. Our experienced team handles the technical requirements so you can focus on running your business.

Organizations wishing to transfer their .org.zw domain can rely on Vertico Solutions to manage the entire process. We assist with ownership verification, required authorizations, and communication with the existing registrar to ensure a smooth transfer while maintaining the domain’s functionality and security.

 

Educational institutions can transfer their .ac.zw domains to Vertico Solutions with ease. We help verify ownership, process the necessary approvals, and manage the transfer efficiently to ensure continued access to websites, emails, and online services without unnecessary downtime.

 

A professional website can significantly improve your business by increasing visibility, building credibility, attracting new customers, and providing a platform to showcase your products and services. With a website developed and hosted by Vertico Solutions, your business can operate online 24/7, reach customers across Zimbabwe and beyond, and compete more effectively in today’s digital marketplace.

 

Yes, Vertico Solutions provides reliable web hosting solutions designed for speed, security, and performance. Our hosting services include excellent uptime, fast loading speeds, secure servers, technical support, and scalable packages suitable for businesses, organizations, schools, and individuals looking to maintain a strong online presence.

 

Professional business email hosting from Vertico Solutions is one of the best ways to establish credibility and improve communication. Personalized email addresses such as info@yourcompany.co.zw or sales@yourcompany.co.zw help build trust with customers while providing secure, reliable, and professional email communication for your organization.

 

Yes, Vertico Solutions offers comprehensive website maintenance services to ensure your website remains secure, updated, and fully functional. Our maintenance packages include software updates, security monitoring, backups, content updates, performance optimization, and technical support to keep your website running smoothly.

Vertico Solutions provides reseller hosting and Virtual Private Server (VPS) solutions for businesses, developers, web designers, and entrepreneurs. These services offer greater flexibility, enhanced performance, dedicated resources, and the ability to host multiple websites while maintaining full control over hosting environments.

 

Boosting your online presence requires a combination of a professional website, reliable hosting, business email services, search engine optimization (SEO), social media marketing, and consistent online engagement. Vertico Solutions offers integrated digital solutions that help businesses improve visibility, attract more customers, strengthen their brand, and achieve long-term online growth.

 

Contact Information

Office Address
43 Midlothian Avenue, Eastlea
Harare, Zimbabwe

Contact Number:
+263 784 171 989

Email: sales@vertico.co.zw

Office Hours
Mon - Fri: 0800hrs - 1600hrs
Sat & Sun: Closed

Online Support:
Mon - Sun: 0800hrs - 2000hrs

Payment Options

Ecocash
Innbucks
O'Mari
Bank Transfer (ZIG / USD)
Mastercard
Visa Payments
Hello Paisa
Mukuru
WorldRemit
Access Forex