Privacy Policy & Confidentiality Agreement
Last Updated: October 4, 2025
Company Name: Vertico Solutions

1. Introduction
Vertico Solutions (“we”, “our”, “us”) is committed to protecting your privacy and handling your personal information with transparency and care. This Privacy Policy outlines how we collect, use, disclose, and protect your data when you use our services, visit our website, or interact with us.

2. Information We Collect
We may collect the following information from clients and visitors:
– Personal details: Name, email, phone number
– Business information: Company name, billing address
– Technical data: IP address, browser type, device info
– Service-related data: Login credentials, website/domain details
– Communication records: Emails, chat messages, support tickets

3. How We Use Your Data
Your data is used to:
– Provide and support our services (hosting, domains, web development, SEO, etc.)
– Process payments and issue invoices
– Communicate service updates, news, or promotional offers
– Comply with legal and regulatory requirements
– Improve our website, systems, and client experience

4. Data Protection & Security
We use industry-standard security measures to safeguard your data, including:
– SSL encryption
– Secure servers and firewalls
– Password-protected systems
– Access restrictions for internal staff

We do not sell or rent your personal information to any third party.

5. Confidentiality Agreement
Both Vertico Solutions and the client agree to:
– Keep all non-public, sensitive information confidential
– Not share, disclose, or use confidential data for purposes outside of agreed services
– Protect login credentials, business strategies, and proprietary content
– Return or destroy confidential data upon request after termination of services

This applies to all forms of communication and service interaction.

6. Sharing of Information
We may share limited data with trusted third parties (e.g., domain registrars, payment gateways, platform providers), solely to deliver requested services.
We may also disclose data where legally required by government authorities or courts.

7. Data Retention
We retain your information only as long as needed to fulfill our services or comply with legal obligations. You may request data deletion by contacting us at the details below.

8. Your Rights
You have the right to:
– Request access to the personal data we hold
– Correct inaccurate information
– Request deletion of your data (subject to service contracts/legal obligations)
– Withdraw consent for non-essential communications

9. Cookies
Our website may use cookies to enhance your experience. You can manage cookie preferences through your browser settings.

10. Changes to this Policy
We reserve the right to update this policy. Changes will be posted on this page with a revised effective date.

11. Contact Us
For privacy questions, data requests, or concerns, please contact:

Vertico Solutions
Email: admin@vertico.co.zw
Phone: +263 784 171 989