Applications fail to connect when credentials, server access, database status or configuration is wrong.
Check #
- Confirm the database exists.
- Verify database name and username exactly.
- Test the password.
- Confirm the database host.
- Check user privileges.
- Review recent password or server changes.
- Check whether the database service and storage are healthy.
- Read the application error log.
Secure Support #
When requesting help, hide passwords and provide only the database name, username, error and time.
Need Help? #
If you still need assistance, open a support ticket through your Vertico client account and include the affected domain or email address, a screenshot of the error, and the approximate time the problem occurred. Never send passwords by email or support ticket.
