Error logs show server and application messages that help diagnose website failures.
Find the Logs #
- Log in to DirectAdmin.
- Open Site Summary, Statistics and Logs or the domain log viewer.
- Select the error log.
- Reproduce the problem once.
- Refresh the log and read the newest relevant entries.
What to Capture #
- Timestamp.
- File path and line number.
- PHP or server error text.
- Requested URL.
- Recent change that triggered the issue.
Privacy #
Important: Logs may contain IP addresses and request information. Share only the portion needed for support.
Need Help? #
If you still need assistance, open a support ticket through your Vertico client account and include the affected domain or email address, a screenshot of the error, and the approximate time the problem occurred. Never send passwords by email or support ticket.
