A 500 error is a general server-side failure that requires log review.
First Actions #
- Note the exact URL and time.
- Check the error log.
- Rename a recently changed .htaccess file for a controlled test.
- Disable the most recently added plugin or code change.
- Check PHP version and required extensions.
- Verify file permissions and disk space.
Do Not Guess #
Important: Repeated random configuration changes can hide the original cause. Keep a record of every change and restore known-good settings.
Need Help? #
If you still need assistance, open a support ticket through your Vertico client account and include the affected domain or email address, a screenshot of the error, and the approximate time the problem occurred. Never send passwords by email or support ticket.
